Frequently Asked Questions
Got questions? We've got answers! Explore our Frequently Asked Questions to learn more about our services, products, and what to expect during your visit to Elle Hair Studio.
What services do you offer?
We offer a variety of hair services, including haircuts, styling, coloring, highlights, balayage, keratin treatments, hair extensions, and more. We also provide specialized services like bridal and event styling.
Do I need to make an appointment, or do you accept walk-ins?
While we accept walk-ins, we highly recommend scheduling an appointment to ensure availability, especially for color or treatment services that may take longer.
How can I book an appointment?
You can book an appointment by calling our salon directly, visiting our website, or using our online booking platform. We also accept appointments through social media messaging on platforms like Instagram and Facebook.
What is your cancellation policy?
We ask for at least 24 hours’ notice for any cancellations or rescheduling. For late cancellations or no-shows, a fee may apply.
What should I do if I’m running late for my appointment?
Please give us a call if you’re running late. We will do our best to accommodate you, but depending on the schedule, we may need to adjust your service or reschedule.
Do you offer consultations before color or treatment services?
Yes, we offer free consultations to discuss your hair goals, color preferences, and any concerns. This ensures that we deliver the best results suited to your needs.
What kind of hair products do you use?
We use professional, salon-quality hair care products from top brands like Davines ensuring that your hair is treated with the highest quality ingredients.
How often should I get a haircut or trim?
We recommend getting a haircut or trim every 4-6 weeks to keep your hair healthy, prevent split ends, and maintain your desired style.
Can I bring in photos for style or color inspiration?
Absolutely! We encourage clients to bring in photos or examples of the styles and colors they’re interested in so we can tailor the service to your vision.
Do you offer services for children?
Yes, we offer haircuts and styling for children of all ages.
What payment methods do you accept?
We accept cash, credit cards, and mobile payment options like Apple Pay and Google Pay.
Do you sell gift cards?
Yes, gift cards are available for purchase and make a great gift for any occasion.
What measures are you taking to ensure the salon is safe and clean?
We follow strict hygiene protocols, including regular sanitization of tools and workstations, disposable capes, and ensuring that all staff follow proper hand-washing and mask-wearing guidelines where required.
Do you offer bridal or group packages for special events?
Yes, we offer bridal packages and group services for weddings, proms, and other events. Contact us for details on pricing and availability.
What if I am unhappy with my service?
Your satisfaction is our top priority. If you are not completely happy with your service, please let us know within 7 days, and we will work with you to make it right.